Privacy Policy

Effective Date: 12-April-2024

At The Wellness Lab ("we", "us", "our"), your privacy matters. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from thewellnesslab. Store (the “Site”) or when you otherwise interact with us (collectively referred to as the "Services").

By using our Services, you agree to this Privacy Policy. If you don’t agree, please do not use the Services.

1. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, legal requirements, or for operational reasons. When we do, we’ll update the "Effective Date" at the top and post the revised version on our Site.

2. Information We Collect

We collect information in three ways: directly from you, automatically through your use of the Site, and from third parties.

a. Information You Provide to Us

When you interact with our Services, we may collect:

  • Contact Information: Name, email, address, and phone number.
  • Order Details: Shipping/billing addresses, payment confirmations, order history.
  • Account Info: Username, password, security questions.
  • Customer Support: Details you share when contacting us.

Providing this info is optional, but some features won’t be available without it.

b. Information Collected Automatically

When you visit our Site, we collect:

  • Device details and browser type
  • IP address and general location
  • Your interaction with our website (e.g., pages visited, time spent)
  • Usage data is collected via cookies, pixels, and similar technologies.

c. Information from Third Parties

We may receive your data from:

  • Shopify (our platform provider)
  • Payment processors
  • Marketing and advertising partners
  • Analytics and fulfillment vendors

This includes info like order and transaction data, device info, and interaction data.

3. How We Use Your Information

We use your data to:

  • Provide the Services: Process payments, fulfill orders, manage your account, handle returns, and provide support.
  • Improve and Maintain Services: Monitor usage, troubleshoot issues, and enhance user experience.
  • Marketing and Ads: Send you promotional content and show tailored ads on and off the Site.
  • Security and Fraud Prevention: Detect and respond to suspicious or harmful activity.
  • Legal Compliance: Fulfill legal obligations and enforce our terms.

4. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Remember your preferences
  • Analyze site traffic and performance.
  • Deliver personalized content and ads.

You can manage cookies through your browser settings. Note that disabling cookies may affect how the Site works. For details on Shopify’s use of cookies, visit: https://www.shopify.com/legal/cookies

Our site also recognizes Global Privacy Control (GPC) signals. If your browser sends a GPC signal, we’ll treat it as an opt-out request for sharing and targeted advertising.

5. How We Share Your Information

We may share your information with:

  • Vendors and service providers (e.g., payment processors, shipping companies, IT support)
  • Marketing and business partners
  • Affiliates within our company group
  • Law enforcement or legal bodies, when required by law
  • Third parties during a business transfer, such as a merger or acquisition

We have not knowingly sold or shared personal information of individuals under 16 years of age.

6. Data Security and Retention

We use industry-standard security measures, but no system is 100% secure. Please avoid sharing sensitive data via unsecured methods.

We retain your data as long as needed to:

  • Provide services
  • Maintain your account
  • Fulfill legal requirements
  • Resolve disputes

7. Your Privacy Rights

Depending on your location, you may have rights such as:

  • Access: View the data we have about you
  • Deletion: Ask us to delete your data
  • Correction: Request updates to inaccurate data
  • Portability: Receive your data in a portable format
  • Restrict Processing: Limit how we use your data.
  • Withdraw Consent: Revoke previously given consent.t
  • Appeal: Dispute a decision we’ve made about your privacy request

To exercise your rights, contact us at support@thewellnesslab.store. We may verify your identity before processing your request.

We do not discriminate against users for exercising their privacy rights.

8. Communications Preferences

You can opt out of marketing emails at any time by clicking "Unsubscribe" in our messages. We'll still send transactional emails (e.g., order confirmations, updates).

9. Third-Party Links

Our Site may contain links to third-party sites. We’re not responsible for their content or privacy practices. Please review their policies before interacting

10. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has provided us with their information, please contact us to have it removed.

11. International Users

Your data may be stored or processed outside your health country, including by third-party providers in other jurisdictions.

12. Contact Us

If you have questions or would like to exercise your rights, reach out:

📧 Email: support@thewellnesslab.store