Refund Policy

At The Wellness Labs, we care deeply about the wellness journey of every customer. Our goal is to provide high-quality wellness products that support and enhance your lifestyle. 

We also understand that sometimes things don’t work out as expected, and when that happens, we’re here to support you.

Our Commitment to Customer Satisfaction

Your satisfaction is important to us. If you are not completely happy with your purchase, we encourage you to reach out to our customer service team. Each request is reviewed on a case-by-case basis with fairness and your overall experience in mind.

While we do not guarantee refunds in all circumstances, we do consider them under specific conditions, especially when the product has not been opened or used and is in its original packaging. We’ll always do our best to find a resolution that feels right for both parties.

What We Ask From You

To help us process your request as smoothly as possible, we ask that you provide the following when contacting us:

• A brief explanation of the issue or concern
• Any relevant photos, if applicable
• Your full name and order number
• The product(s) in question
  

Once we have this information, our team will review the case and respond with the next steps.

Contact Information

All refund-related inquiries can be directed to:

Email: support@thewellnesslabs.store
Mailing Address:
The Wellness Labs
65 Ponds Edge Drive
Felton, DE, 19943
United States

We appreciate your trust in The Wellness Labs and thank you for giving us the opportunity to make things right.